Veterans Affairs
struggles to handle
thousands of phone calls
from current and former military personnel.
Staff shortages,
technical glitches,
and budget cuts
are blamed.
Have they considered
moving their call centres
to India?
Let veterans enjoy a familiar-sounding voice
answering their inquiries;
let government services
reach the level of the private sector;
and let the savings begin.
(Editor’s note: Poet Shai Ben-Shalom, an Israeli-born biologist, examines current events in the Blacklock’s tradition each and every Sunday).
